Contact the Betti Casino team

A missing deposit, a withdrawal still in the pending tab, a question about the Karma Shop or a verification upload that will not go through: these are the things players bring to us most often, and each one can be handled by chat or email.

Chat and email

Our chat window runs 24/7 in a corner of each page, and it stays up while a game is running. For anything with attachments, such as ID or a screenshot of a payment, write to [email protected]. Give us your account email and a rough time for the problem and we can get to the answer sooner.

Verifying your account

We check documents before your first withdrawal. We need three things: photo ID, a recent statement from your bank or a household bill, and a picture of your card with the middle digits hidden if you paid by card. Checks are normally done within 24 hours, and the files are only shared for licensing and payment processing.

Withdrawal timings and limits

Every request can sit pending for up to 24 hours before approval. After that, crypto and e-wallets are paid within 24 hours, cards within 24 to 48 hours and bank transfers within 24 to 72 hours. The minimum is £17, or £85 for a bank transfer. Limits are £1,700 a day, £5,200 a week and £13,000 a month, and we take no fees.

Help if play gets out of hand

You can switch on a daily deposit cap, reminders while you play and self-exclusion in your account settings, and earlier is better than later. You can also speak to GamCare, free and in confidence, on 0808 8020 133.